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Frequently Asked Questions

Complete Home Filtration is Australia’s most-awarded whole-home water filtration company, bringing better water to thousands of families nationwide every day. It was founded to provide all Australians with a more affordable and sustainable way to access unlimited clean, filtered, delicious-tasting water from every tap in their homes with a comprehensive filtration solution.

Designed in Australia for Australian conditions, the Complete Home Filtration system delivers filtered water for drinking, showering, and cooking while protecting a home’s pipes, fixtures, and water-using appliances from hard water damage. The CHF system is individually customised for each customer’s home and water, targeting specific concerns and adapting to different conditions across the country.

Learn more about our CHF business and its founder here

At Complete Home Filtration, we understand that every home is unique. That’s why our whole-home water filtration systems are not just off-the-shelf products; they are 100% customised to your specific needs, water issues, and home. There are multiple different sizes, types, and configurations of filters available, so prices will vary from one home to the next.

We complete a FREE in-home water consultation to allow for an accurate quote. 

This consultation involves a quick site visit from one of our friendly water technicians to carry out a water test, discuss and determine the type of filters you require for your family, and conduct a site inspection to estimate the cost and placement of your installation. 

Broadly speaking, we have systems that range from $1,400 to $6,825. The most affordable entry-level system involves installing a Reverse Osmosis filtration system for drinking water ONLY. For the fully installed whole-home systems, exact pricing is influenced by factors such as the size of your home and family, the hardness of your water, the types of treatment chemicals used in your area, and more.

We understand that people often are looking for a guide on price as part of their research before making a purchase decision or committing to organising a quote. Some approximate costs are:

  • CHF Reverse Osmosis: RRP starts from $1,496*, with annual filter replacement cost of $144**
  • CHF-6000 Complete Home Filtration system: RRP starts from $4,999, with an annual filter replacement cost of $277**

Please note:

  • *The above pricing is an approximate guide only; systems come in 10-inch and larger 15-inch models, and prices do vary state by state.
  • **The approximate base cost of the replacement filters noted is also factored on CHF subscription pricing – see below for more details.
  • Plumbing variables include pavers, excavation requirements, concrete, artificial lawn, labour required to identify mains pipe, stone bench tops, internal installations, pipework materials, available space under sink and local plumbing regulations.
  • RO and Premium options/extras include alkalising, re-mineralising, and choice of 3-way mixer tap, standalone tap etc.
  • Initial cost and annual filter replacement costs depend on the type of filtration media used and how your system has been customised.

With whole home water filtration, we recommend every 6 to 12 months, as filter exhaustion depends on a number of different factors. Because your water’s chlorine and chemical content can vary significantly over time, it is very hard to say exactly when your filters will need changing.

We can say that the average home in Perth or Sydney changes their filters every 9 months. For homes with only 2 people or low water use, 12 months can be typical. We do not recommend leaving filters for more than 12 months without changing them.

Reverse Osmosis (RO) filter changes are performed every 12 months as per industry practice for non-backwashing filters, and the membrane is checked every two years for performance during the scheduled service. Depending on water quality, membranes can last 2 to 4 years.

The simple answer is that we will let you know. Once your unit is installed you will be added to our database. This activates your warranty and also places you in our reminder system for filter changes. We will contact you after roughly 8 months to remind you about your filters, depending on the filter replacement cycle you’ve been placed on (customised based on your system configuration and water quality/usage).

However, any time from 6 months onwards, if you notice any change in the taste or smell of your water you may need to change the filter early. If in doubt, you can buy DPD tabs from Big W or any pool shop and test your water yourself to see if any chlorine is coming through. If you have a pool, you can use your existing pool test kit.

If you need to order a new set of filters less than 8 months after your previous filter change, you can reach out to us by calling 1300 693 458, emailing filters@completehomefiltration.com.au, or sending us a message on Facebook or Instagram with your email and contact number so we can look you up in our database and send you a link to purchase a new set.

Our easy-to-use Filter Replacement Subscription makes it easier than ever to keep on top of your filter replacements – and saves you money in the process!

By opting for an Annual or Monthly Subscription, you can spread out the filter replacement costs and avoid larger one-off payments. You’ll still have access to all the filter installation options, plus an exclusive discount just for our subscription members! Lock in your savings by switching to our subscription model for your next set of filters.

NOTE: The filter subscription model is paid in advance, not buy-now-pay-later. The cost of your next filter set must be paid in full before delivery, so existing customers must complete their current filter cycle and purchase a new set of filters upfront before beginning their filter subscription for subsequent cycles.

Although many of our customers report a dramatic difference in their skin and the skin of their children, especially where underlying skin conditions may have been irritated by chlorine in water, we cannot make any health claims like this about our products.

The causes of extreme skin conditions such as eczema and dermatitis are not fully understood in the medical community. Many believe them to be diet or digestion-related. However, many health professionals, especially in the natural health spheres, have stated that removing chlorine and chlorine by-products prior to bathing and showering is beneficial for those with sensitive or easily irritated skin – and even if you don’t the difference still feels great!

The main difference in terms of contaminant removal is the inclusion of fluoride, hormones, and pharmaceuticals. Many consumers are concerned about the removal of fluoride and other stubborn chemicals or contaminants, especially with the growing prevalence of recycled water. In this case, an additional RO unit that converts the Complete system to the Premium is recommended.

Reverse Osmosis is not recommended for the whole home due to the water waste involved in ‘washing’ the water, but it is necessary for maximum contaminant removal from drinking water. If you have no concerns about fluoride in the water or other potential trace elements, then the level of filtration provided by the Complete system is sufficient. The Complete system filters down to 1 Micron and removes up to 98.5% of chlorine and other contaminants like pesticides, heavy metals, and chlorine by-products.

Yes! Similar to our Mains Water Systems, we optimise and personalise our filters to better suit your needs and your water tank. Our rainwater systems utilise the same high-quality sediment filtration that sets our industry-leading mains system apart, while also including ultraviolet disinfection to neutralise the bacteria that can contaminate water in the absence of treatment chemicals like chlorine.

The quality and characteristics of your home’s water can vary significantly depending on where it’s coming from, so it’s important to discuss your needs with an expert to make sure you’re getting a filtration solution properly tailored to your specific circumstances. Get in contact with our friendly team and find out which system is suitable for you!

Our Reverse Osmosis (RO) filtration system is designed to remove the highest number of contaminants from your water. It is particularly effective in removing stubborn or dissolved contaminants that slip through conventional filters such as salts, fluoride, hormones, PFAS, and pharmaceuticals. For those who require a more rigorous filtration for their drinking water, this is the ideal solution.

While both water purifiers and water filters work to improve the quality of water, they do so in different ways and to different extents. A water filter is designed to remove impurities from water by means of a physical barrier, chemical process, or biological method. They typically target specific contaminants based on the filter type.

On the other hand, a water purifier is a system that removes all types of contaminants, including bacteria and viruses that are usually smaller than what a filter can remove. These systems can include methods like distillation, deionisation, reverse osmosis, or ultraviolet radiation.

Purification is significantly more thorough than filtration, but it is also typically slower, requires more power, and can only process small amounts of water at a time. Filtration provides a more passive, consistent rate of contaminant removal to significantly improve the quality of your water without forcing you to wait for a usable amount of water to be ready.

Both methods have their strengths and uses. For the most comprehensive improvement to your home’s water, why not try a Premium system that offers both?

While water filters effectively remove a range of contaminants, they may not entirely eliminate certain substances depending on the type of filter. For instance, standard water filters may struggle to remove contaminants like viruses, certain types of bacteria, and specific heavy metals. They also may not effectively remove dissolved solids or substances like pharmaceuticals or hormones. This is why we recommend our Reverse Osmosis filtration system for those who are particularly concerned about the broadest range of contaminants.

It’s also important to make sure your system is configured to the specific chemicals and contaminants in your area. For example, several regions in Australia use a chemical called chloramine as a primary disinfectant. Ordinary activated carbon filters are largely ineffective for removing chloramine, so customers in these regions will need filters configured with catalytic carbon.

Yes, some water filters do remove healthy minerals from drinking water, such as calcium, magnesium, mineral salts, and potassium. However, Complete Home Filtration’s water filters can be fitted with a remineralisation filter. This filter adds beneficial minerals back into your purified water after purification, improving its taste, enhancing its nutritional profile, and keeping your drinking water alkaline.

Converting rainwater to safe drinking water involves several steps, including filtration and disinfection. First, it’s important to ensure that your rainwater collection system is clean and well-maintained. Next, the collected rainwater should go through a filtration process to remove any sediment and organic material before being more thoroughly treated or disinfected to neutralise contaminants like bacteria and parasites.

Our rainwater filter system is designed specifically for this purpose, providing an ideal solution for Australian conditions. The CHF-RWW disinfects water, removes sediments with a series of progressively more thorough filtration media, and utilises UV-C treatment to deal with microorganisms. It’s important to regularly test rainwater intended for drinking to ensure it meets safety standards. Always consult with a water treatment expert or local regulations when considering using rainwater as a primary drinking source.

Up to a 7-year warranty (2-year manufacturer and between 4 to 7-year plumbing warranty depending on your State’s requirements)

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