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We are CHF

Our Story

One woman’s dream is to provide ‘better water’ to all Australian families – to Business of the Year and beyond!

Since its establishment six years ago, Complete Home Filtration (CHF) has transformed from a modest garage startup to a thriving, award-winning enterprise across Australia. Founded in March 2018, CHF is the brainchild of Mrs Suzanne Dodds. Complete Home Filtration has grown rapidly and now installs hundreds of units weekly nationwide.

Suzanne’s water business journey began in 2007 when she started Call-a-Cooler, a water cooler/dispenser rental business with a presence in Sydney, Brisbane, Perth, and Melbourne. The hands-on experience she gained building this business helped her identify the demand for pure, filtered water in Australian homes.

Recognising a market gap and being unhappy with the generic imported products available, Suzanne built and developed a distinctive, adaptable product specifically designed for Australia’s unique water conditions and challenges. Before Complete Home Filtration launched, the notion of “’all-home water filtration” was virtually non-existent in Australia. Suzanne’s groundbreaking product swiftly gained momentum, helping numerous families discover the benefits of better water.

Complete Home Filtration was founded to provide Australians with a more affordable and sustainable way to access unlimited clean, freshly filtered water throughout their homes. The benefits are not limited to a single filtered tap; Suzanne believes everyone should have the opportunity to drink, shower, bathe, cook, and wash clothes with pure, freshly filtered, chemical-free water from every tap and outlet in their home.

Over the years, CHF has installed thousands of systems and earned numerous awards and accolades, cementing its status as a trusted industry leader and showcasing Suzanne’s ongoing dedication to innovation in this space.

As Australia’s most trusted provider of whole-house water filtration systems, CHF is focused on customer satisfaction. This encompasses the entire customer journey, from the initial contact and sales experience to post-installation services and ongoing support over the years. As a solid and secure Australian-owned company, our customers have the peace of mind that Complete Home Filtration will be around to support and service them for decades to come.

Complete Home Filtration consistently invests in new technology and the latest equipment to ensure better efficiency and seamless service. Its strategic vision includes more investment in the growth and manufacture of Australian-made products tailored for Australians. CHF focuses on research and new product development to improve current filtration technologies, collaborate with government agencies, and develop new sustainable water purification processes.

Complete Home Filtration continues to grow, with a physical presence in New South Wales, Victoria, Queensland, Australian Capital Territory and South Australia and remains headquartered in Western Australia. For those outside of our core service area, CHF offers a supply arrangement with localised plumbers. Our Complete Home Filtration team of over +110 staff and contractors are busy coordinating and installing all-home water filtration systems every day of the week (well, except Sundays!).

Our PFAS Project 

PFAS (Per-and Poly-Fluoroalkyl Substances) are a class of more than 14,000 synthetic chemicals that have been used globally for more than 70 years in a wide range of industries and consumer products.

However, despite their range of uses and poor regulation, PFAS is also known as ‘forever chemicals’ because they don’t degrade once they’re in the environment or human bodies. Still, much remains unknown about the true scale and potential impacts of the PFAS problem—including exactly how much is in our global water supply. 

Investigative, independent research found that PFAS are prevalent in surface and groundwater worldwide. Research also suggests that Australia, China, Europe, and North America are hotspots for PFAS contamination. As such, regulators worldwide have ‘proposed’ maximum concentrations of PFAS chemicals in drinking water.

Sadly, global government agreement and consistency on actual levels of regulations are slow-moving, and concerned consumers are seeking an affordable solution to protect themselves and their families. Suzanne aims to create an innovative PFAS-removing point-of-entry treatment system for the whole home to further help protect families from PFAS.

Complete Home Filtration, Founder Suzanne Dodds photo montage of moments
Whole Home Water Filtration advertising graphic

Passionate about Water

Complete Home Filtration is a nationally accredited, award-winning company trusted by thousands of Australian families. Known for our exceptional quality and innovative solutions, CHF has thousands of positive online reviews, reflecting high customer satisfaction and trust in our products. 

Complete Home Filtration and Mrs Suzanne Dodds have received recognition through: 

  • 2025 EY Entrepreneur Of The Year™ – Western Region National Finalist
  • 2023 The Australian Financial Review’s Fast 100 List (#59)
  • 2022 Telstra Best of Business Award – National Winner (Outstanding Growth)
  • 2022 Telstra Best of Business Award – National Finalist (Embracing Innovation)
  • 2022 Telstra Best of Business Award – WA State Winner (Embracing Innovation)
  • 2022 Telstra Best of Business Award – WA State Winner (Outstanding Growth)
  • 2022 Financial Review/BOSS Most Innovative Companies Awards – Most Innovate Company in Manufacturing & Consumer Goods Winner
  • 2022 Deloitte Technology Fast 50 (Awarded #16 of Top 50)
  • 2021 Deloitte Technology Fast 50 Australia – Female Leadership Award Top 3 : Suzanne Dodds
  • 2021 RISE Business Awards (Business of the Year)
  • 2021 New Industries Fund – WA Innovator of the Year Emerging Category finalist
  • 2021 New Industries Fund – Business News “Great for the State” Platinum Award finalists
  • 2021 New Industries Fund – Wesfarmers Wellbeing Platinum Award finalists
  • 2021 Wanneroo Business Association Awards (Business of the Year)
  • 2021 Wanneroo Business Association Awards (Customer Service Excellence)
  • 2020 RISE Business Award (Startup Business of the Year)
  • 2019 Women in Technology WA Tech+20 – Overall Winner : Suzanne Dodds
  • 2019 Women in Technology WA Tech+20 – First Among Equals Recipient 
  • 2019 Wanneroo Business Association Awards (Innovator of the Year)
  • 2019 Wanneroo Business Association Awards (Startup of the Year)

Complete Home Filtration’s dedication to providing clean, filtered water to homes across Australia has established CHF as a trusted leader within the industry. The company is celebrated for its innovative technological advancements, operational excellence, and commitment to customer service.

Australian Owned and Operated

Buying Australian-made products supports local businesses and boosts the Australian economy. It brings a range of benefits to you as a consumer, as well as to the environment and wider community. We are actively working to bring as much of the manufacturing process onshore as possible and proudly display the iconic Kangaroo mark on our flagship model.

Australian-made products aren’t just made in Australia, they’re made for Australia. Australian manufacturing is regulated to ensure the highest quality standards, so you know you are getting a high-quality product that’s made to last when you buy Australian-made. Australia has a diverse climate, and overseas products often aren’t suitable for our harsh conditions. Knowing your water filtration system will look, work and excel in our unique Australian conditions is another reason to consider Complete Home Filtration.

Supporting Australian manufacturing and businesses using Australian-made products when possible is vital for fostering economic growth and job creation. When consumers choose locally built goods, they directly contribute to the nation’s economy, helping to sustain and create jobs within Australia. This support is crucial, especially for small and medium-sized enterprises like Complete Home Filtration, which are the backbone of the Australian economy. By prioritising Australian-made products, we can ensure that our industries continue to thrive, providing stable employment opportunities and fostering a strong, resilient economy.

In addition to economic benefits, buying Australian-made products also ensures higher quality and safety standards. Australian manufacturers adhere to stringent regulations and quality control measures, guaranteeing that the products meet or exceed global standards. This commitment to excellence means that consumers can trust Australian-made goods’ durability, reliability, and safety. Supporting proud Australian businesses also encourages innovation and sustainability, as Australian manufacturers often adopt eco-friendly practices and develop cutting-edge technologies.

Complete Home Filtration system in garden with Australian made logo

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