Australia's Most Awarded Water Filter

We recommend every 6 to 12 months, as filter exhaustion depends on a number of different factors. Because the chlorine and chemical content of your water can vary significantly over time, it is very hard to say exactly when your filters will need changing. What we can say is that the average home in Perth or Sydney is changing their filters every 9 months. For homes with only 2 people or low water use, 12 months can be typical. We do not recommend leaving filters for more than 12 months without changing them. Reverse Osmosis (RO) filter changes are performed every 12 months as per industry practice for non-backwashing filters and the membrane is checked every two years for performance during the scheduled service. Depending on water quality, membranes can last 2 to 4 years.

The simple answer is once every 6 to 12 months. Once your unit is installed you will be added to our database. This activates your warranty and also places you in our reminder system for filter changes. We will contact you after roughly 8 months to remind you about your filters. However, any time from 6 months onwards, if you notice any change in the taste or smell of your water you may need to change the filter early. If in doubt, you can buy DPD tabs from Big W or any pool shop and test your water yourself to see if any chlorine is coming through. If you have a pool, you can use your existing pool test kit.

Our easy-to-use Filter Replacement Subscription will be launching soon and can help you keep on top of your filter replacements!
By opting for an Annual or Monthly Subscription, you can spread the filter replacement costs and avoid larger one-off payments. You’ll still have access to all the filter installation options and we’ll also be offering a discount for our subscription members too!
Lock in your savings by switching to our subscription model when it launches winter 2022!

Although many of our customers report a dramatic difference in their skin and the skin of their children, especially where underlying skin conditions may have been irritated by chlorine in water, we cannot make any health claims like this about our products. The causes of extreme skin conditions such as eczema and dermatitis are not fully understood in the medical community. Many believe them to be diet or digestion related. However, many health professionals, especially in the natural health spheres, have stated that removing chlorine and chlorine by-products prior to bathing and showering is beneficial for those with sensitive or easily irritated skin.

The main difference in terms of contaminant removal is the inclusion of fluoride, hormones and pharmaceuticals. Many consumers are concerned about fluoride and other hard-to-remove contaminants, especially with the advent of recycled water. In this case, an additional RO unit that converts the Complete system to the Premium is recommended. Reverse Osmosis is not recommended for the whole home due to the water waste involved in ‘washing’ the water, but it is necessary for maximum contaminant removal from drinking water. If you have no concerns about fluoride in the water or other potential trace elements then the level of filtration provided by the Complete system is sufficient. The Complete system filters down to 1 Micron and removes up to 98.5% of chlorine and other contaminants like heavy metals and chlorine by-products.

Yes! Similar to our Mains Water Systems, we optimise and personalise our filters to better suit your needs and your water tank. This is useful for preventing potential unwanted bacteria and contaminants from entering your home. Get in contact with our friendly team and find out which system is suitable for you!

The entry-level system is the most affordable and involves the installation of a Reverse Osmosis filtration system for drinking water ONLY. For the fully installed whole of home systems, there are a number of factors that influence the price. Customer preference for water type (alkaline,  etc.), raw water quality (tank or mains/ high chlorine / hard water), usage, water pressure (low/high) and installation requirements (pavers, turf, mains access) are all factors that affect final costs.

Accurate quotes are FREE to obtain and usually involve a quick site visit from one of our friendly team members to carry out a water test and determine the type of filters required, plus a site inspection to estimate the cost and viability of completing an installation. During this visit, customers can also identify any specific water quality concerns they have to help us correctly identify the type of filtration system that best suits their needs.

Other notes:

• Prices vary State by State, depending on the associated business costs.
• Plumbing variables include pavers, excavation requirements, concrete, artificial lawn, labour required to identify mains pipe, stone bench tops, internal installations, pipework materials and local plumbing regulations
• RO and Premium Options/Extras include Alkalising, Re-mineralising, 3 Way Mixer taps
• Initial cost and annual filter replacement costs depend on the type of filtration media used